Customer support
1 PRODUCT SOLD-OUT
1.1 My product sold out

A product is sold-out, when will it be back on the webshop? 
It is possible that a product variety is temporarily sold-out. When the item is back in stock we will directly change the inventory on the webshop. Do you have special wishes or would you like to be updated when there is a restock please let us know: [email protected]

2 ORDERING
2.1 How do I place and order?

Choose your item, choose if needed the right size and click on the cart. The product will be placed in your shopping card. Is your basket filled with all your needs then you can click on the ‘Proceed To Check-Out’ button. Then You can follow the payment steps to place your order. After the order is placed and payed for you’ll receive the confirmation e-mail of the order and the payment. If you order on a working day before 16:00, your order will be picked and delivered at Bpost the same day.

If you got any problems during the ordering process don’t hesitate to ask for help: [email protected] 

2.2 Which payment methods are available

Psyko Punkz Shop offers a variety of payment methods, it’s possible to pay with iDeal, Visa, MasterCard, Bancontact/MrCash, PayPal and Sofort Banking.

2.3 How can I control my payments?

If you login at the webshop, click ’My Account’ and you’ll see all the orders inclusive the unpaid ones.

2.4 Can I change my payment method?

Yes you can! Login via ‘My Account’, click on ‘Pay Now’ behind outstanding invoice and follow the steps. 

2.5 Questions about your order?

We request to make your question via ‘My Account’ and then ‘Tickets’.

In this way the question that we receive will be attached to the right order automatically.

This will make it easier for us to help you out. 

3 SHIPMENT
3.1 How long will it take before I receive my parcel?

Bpost will do everything to ensure that your parcel will be delivered at your doorstep as soon as possible. When you order before 16:00, your parcel will be provided the same day to Bpost. 

3.2 What are the shipment costs?

The shipment costs will appear at the oversight screen when you select your country.

We do our upmost best to keep the shipment costs low as possible. 

3.3 How can I track my order?

In your shipping confirmation mail you will find the track&trace link. With this link you can follow your parcel. 

Didn’t you get any confirmation e-mail or is the status of your parcel unclear, please feel free to send an e-mail to [email protected]. We’ll check your status ASAP and will do everything to clear-up your order. 

3.4 My parcel did not arrive, now what?

Be sure the first thing you’ll do is to check the track&trace status. If you did not get any proper answer then the best option is to send us an e-mail: [email protected]

3.5 My parcel was sent to the wrong address, what now?

You are the one that fills in the address data at the order procedure.

Full responsibility for the given (delivery) address is automatically for the customer.
If an order may stay undelivered due to a wrong address or wrong given personal data then we don’t take the blame for it. 
The costs for any remand will be passed to the costumer.

3.6 What is the Hard Supply policy for remands?

In the case you’re not happy with the received product or the product does not reach your expectations it is possible to remand your product to Coone Store.

This must happen within 14 days from the invoice date.

You can change the product for something else or you can ask for a refund or a shop credit.

1.The best way to inform us about your dissatisfaction is to fill in the ticket that can be found at ‘My Account’ (and then ‘Tickets’). This way we have directly all of your data and your invoice number. So we can help you right away. Option 2 is to mail us at [email protected] with your question and needs. Be sure you’ll add your invoice number and personal data for a smooth settlement. 

2. We are ready to assist you in case you want to switch the item for another color, design or size. If we can help you out with some advice, we will do of course.

3. If you don’t want to remand and instead you would like to have a refund or shop-credit, please let us now. 

4. Complaints about production errors or failures should be reported immediately after you received your goods. 

5. Returned items must be in exactly the same shape as you received them. All articles must be un-used and should have the original packing and labels attached. 

6. Within Belgium, Netherlands, Germany and France we’ll not charge any extra costs for any remand. If you ask you’ll get a retour-label to send your parcel back. For a re-sending the customer has to pay the shipping costs for a new consignment.  

7. Pay attention: for a remand from outside this four countries there is going to  be charged a consolation fee for sending a return label.

8. In case of an incorrect delivery or incomplete delivery Psyko Punkz Store will naturally take the shipping costs in order to provide the correct delivery. Let us know if there is something lacking in the order or when a faulty product is delivered. 

Remand Exception: The customer remains responsible at all times for the entry of his right personal details and address.
Incase of incorrect entry and related non-delivery and return shipment, Psyko Punkz Store will not be liable for the cost of re-shipment. In consultation with the customer, a fee will be agreed.

3.7 I returned my order, asked for a refund but have not received a credit note?

No worries. We still have not received your remand.

You will receive the refund of the purchase total within 5 working days on your account after the arrival here of your remand.

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